PRIVACY ACT

What is Personal Information?
Personal information means information about an identifiable individual. This includes things such as your name, address, telephone number, credit card number or other information by which you can be personally identified. Personal information does not include the name, title or business address or telephone numbers of suppliers, contractors or other business people.

We do not disclose your personal information.
Arbour Lake Residents Association is commitment to you is that we do not sell, lease, transfer or disclose your personal information to any other company, person or third party for commercial purposes. Arbour Lake Residents Association my disclose personal information in response to a subpoena, court process, specific request by a law enforcement agency, or as otherwise required or permitted by applicable law.

How do we collect personal information?
We collect personal information from you as a customer directly from you only. For example, you provide personal information to Arbour Lake Residents Association when you register yourself as a new resident to the community. Personal information might also be provided written or orally, in person or by visiting the www.arbourlake.com website.

Why do we collect personal information?
We collect and use personal information to keep our database current and to maintain a secured facility for Arbour Lake residents only. We only collect the personal information that is necessary to serve you. For example, if you forget your membership card and want to use the facilities, we request you provide us with some personal information to verify to us that you are indeed a current member of Arbour Lake.

When you swipe your membership card, we collect information about your attendance patterns, when and how often you use the facilities. We may use this information to offer special offers or promotions to you. Arbour Lake Residents Association my create compilations of information that do not include any personal information, and provide this data to other companies to help them understand the demographics of our residents.

Your consent is required.
It is your choice to provide Arbour Lake Residents Association with personal information. You are free to refuse to provide us with personal information at any time. However, withdrawing your consent may prevent us from providing you with services in certain circumstances.

How do we keep your personal information secure?
We make every reasonable effort to maintain security to protect your personal information from unauthorized access, disclosure, and use. Our employees play a large part in keeping your information secure. They have a responsibility as employees of Arbour Lake Residents Association to help protect your privacy. We keep our employees informed about our privacy policy and the law and they are required to comply with both as a condition of employment.

How accurate is your personal information?
We update your personal information as required. However, we will be able to serve you best if you provide us with notification of any changes.

If you want to review, verify & update personal information please speak with one of our staff members. If you find errors you can request that changes be made.

We only retain your personal information for as long as reasonably required. The length of time information is retained will depend upon the purposes for which the information was collected.

Would you like further information?
If you want further information or have questions or concerns about the collection, use and disclosure of your personal information, please contact our privacy officer at the lake pavilion or contact him at 241-2628.